Call centers have witnessed significant transformations in the past few years due to the evolution of AI, machine learning, and natural language processing (NLP).
How AI & Tech is Affecting Offshore Call Centers Read More »
Valentine’s Day is coming up, a “holiday” which is notoriously divisive. Whichever side of the fence you sit on, all for it and already have a dinner reservation and flowers ordered, or firmly of the opinion it’s just another money-making-marketing tool there is something to be said for feeling loved and appreciated. The same applies
It was a weekend of Rugby and Super Bowl with a win and a loss for my team’s. England losing the opening rugby Six Nations game against France (when their own head coach Eddie Jones, states the team forgot how to play rugby in the first half, there really is no defence) and Kansas City
What Lessons Can Be Taken From The Field And Implemented In Business? Read More »
We’ve all seen the sizing guide, “one size fits all”, but does this look and fit the same across a selection of say 100 people? It’s not going to is it? So why do some apply the “one size fits all” concept to their staff and business? Both your staff and business culture are unique,
Bespoke Vs Off The Shelf Training – Does One Size Really Fit All? Read More »
